Finance, Insurance, & Real Estate

In Drum Country, businesses don’t come and go, they come and grow.

Stream Global Services, Inc., for instance, a customer service support center located in Watertown, recently announced the addition of 200 new jobs, bringing its total employment count to over 500 people. This growth makes them the third largest employer in Jefferson County. As a whole, New York State is a major player in these industries, ranking in the top five among all US states.

Representative FIRE Employers




Stream Global Services Call center 700
Community Bank N.A. Provider of banking services 230
Fused Solutions Call center 70
Frazer Computing Computer software 20

Source: Drum Country Business 2010

The Big Picture

Finance, insurance and real estate (FIRE) companies will find that the reliability, capacity and costs of Drum Country’s utilities infrastructure, as well as Fort Drum’s steady infusion of talent into the area economy, creates a total package that makes the cost of doing business here as stunning as any view of the nearby Adirondacks. In fact, a recent study of the Drum Country Region showed that the region offers a good alternative in the tri-state area for small- to medium-sized expansions (50-150 employees), as both Lewis and St. Lawrence offer ideal types of labor forces including military spouses.

The population of Fort Drum, named the fourth best location for military families in 2010 by, has nearly doubled since 2003.  But Fort Drum isn’t simply home to a lot of good people; its home to a lot of great potential. Since 1988, Fort Drum has contributed $16.9 billion to Drum County’s economy.

A recent call center prospective study for the Drum Country region showed that nominal 10-year operating costs for the North Country area totaled $129,086–compared with much higher operating costs for New York/White Plains/Wayne, NJ ($167,241); Edison NJ Metro Division ($162,222) and Southwestern Connecticut ($166,877). For a full report, contact Michelle Capone at Drum Country Business: 315-785-2593.

Fort Drum, named the fourth best location for military families ( 12/22/09) has seen a population growth of nearly 80 percent over the past seven years to 38,283. But For Drum isn’t simply home to a lot of good people; it’s home to a lot of great potential. Since 1988, Fort Drum has contributed $13.7 billion to Drum Country’s economy.

Drum Country’s portfolio includes a lower hourly wage average for FIRE-related occupations compared with nearby New York, New Jersey, Boston and Philadelphia markets.

Mean Hourly Wages For Representative
Fire Related Occupations


Occupation Code

Drum Country

New York/

New Jersey MSA

Boston MSA

Philadelphia MSA

First-Line Supervisors/Managers of Office and Administrative Support Workers






Customer Service Representatives






Receptionists and Information Clerks






Data Entry Keyers






Insurance Claims and Policy Processing Clerks






Ofice Clerks, General






Source: U.S. Department of Labor Statistics, Occupational Employment Statistics, May 2009. Occupational Employer
and Wage Estimates for the Capitol Northern New York non-metropolitan area. Includes the three Drum Country
counties of Jefferson, Lewis and St. Lawrence as well as Clinton, Essex, Franklin, Fulton, Hamilton and Montgomery

With today’s higher energy costs, Drum Country’s competitive electric, water and natural gas costs and capacity alone make a compelling case for the region. A Drum Country location strategically positions you within a day’s drive of New York, New Jersey, Toronto and Montreal.

Water and Wastewater: Grow with the Flow

The Development Authority of the North Country (DANC) provides water and wastewater service to Fort Drum and water to Western Jefferson County while providing contract operations and maintenance services to Drum Country. In eastern Jefferson County, the principal source of water and wastewater services is the City of Watertown Municipal System. They City’s Water Plan is rated at 15 million gallons per day.

Business Incentives: Helping FIRE-Related Industries Profit

Whether you are a start up or expanding business, Drum Country can help you access the following types of incentives:

  • Workforce training programs
  • Real property tax and investment incentives
  • Energy and power discount programs
  • Grants and low interest loan programs

Electricity: Competitive Prices and Energy Efficiency Rebates

National Grid delivers electricity to most of Drum Country, and customers can purchase electricity commodity through third party marketers or brokers.

New York power Authority is the largest state public power utility in the US, a not-for-profit, public benefit authority that produces some of North America’s least expensive electricity. It also operates a transmission system to public and private customers.

The Massena Electric Department is a not-for profit electric utility owned by the Town of Massena. Their service is ranked among the highest nationally by leading indicators and electricity rates for business and resident in the lowest 10% nationally.

Telecommunications: Connectivity with Reliability

As part of the Broadband Stimulus Program, the OATN will consist of over 1,000 miles of fiber network, with complete redundancy and 19 central offices that contain the electrical and optical equipment that power the network. The network will also be extended to Franklin, Clinton, and Essex Counties.  System characteristics include:

  • Carrier class network reliability
  • TDM based DS1, DS3 and OC-X
  • 10 Mbps, 100 Mbps and Gigabit Ethernet connection speeds, as well as virtual local area networks
  • 24×7 network monitoring and support
  • Redundant connectivity
  • Point-to-point or ring configurations
  • Fast provisioning

OATN is managed by the Development Authority of the North Country.
Major carriers including Verizon and TimeWarner Cable also have fiber optic networks throughout Drum Country. Several wireless broadband providers offer services to more remote areas of the region.